SocioShop Refund Policy
At SocioShop, we are committed to providing you with a high-quality platform and exceptional service. We understand that sometimes things don't work out, and we want to make our refund process as clear and straightforward as possible.
Subscription Fees:
Monthly Subscriptions: Fees for monthly subscriptions are generally non-refundable. If you cancel your subscription, you will retain access to the platform until the end of your current billing cycle. No refunds or credits will be provided for any partial months of service.
Annual Subscriptions: For annual subscriptions, if you cancel within the first 14 days of your initial purchase, you may be eligible for a full refund. After this initial period, no refunds or credits will be provided for the remaining portion of your annual subscription.
Upgrades and Downgrades: When you upgrade your subscription plan, the new rate will take effect immediately, and you will be charged a pro-rated amount for the remainder of your current billing cycle. Downgrading your plan will take effect at the start of your next billing cycle. No refunds or credits will be issued for any unused portion of a higher-tiered plan.
Add-on Services and Apps:
The refund policy for any add-on services, applications, or third-party integrations available through the SocioShop platform will be governed by the specific terms and conditions of those individual services or providers. SocioShop is not responsible for refunds related to these external offerings. Please review the refund policies of the respective providers before making a purchase.
Transaction Fees:
SocioShop does not directly process payments for your online store. Transaction fees charged by your chosen payment gateway are subject to their individual policies and are non-refundable by SocioShop.
Domain Registrations:
Fees for domain name registrations are generally non-refundable once the registration is processed. This is due to the policies of domain name registrars.
Exceptional Circumstances:
In rare and specific cases, SocioShop may consider issuing a refund or credit at its sole discretion. Such circumstances will be evaluated on a case-by-case basis.
How to Request Cancellation:
To cancel your subscription, please send an email to support@socioshop.in with a clear and valid reason for your cancellation request. Our support team will review your request and process it according to the terms of this Refund Policy.
Governing Law and Dispute Resolution:
This Refund Policy shall be governed by and construed in accordance with the laws of India. In the event of any legal conflict arising from or related to this Refund Policy, the courts in Delhi, India shall have exclusive jurisdiction to hear and determine such disputes.
Changes to this Refund Policy:
SocioShop reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.
By subscribing to SocioShop, you acknowledge that you have read, understood, and agree to this Refund Policy.
This revised policy now includes the 14-day timeframe for annual refunds, the email-based cancellation process with a reason, and specifies Delhi courts for legal disputes. Let me know if there's anything else you'd like to adjust or explore!